About the role

Diplomat New Zealand Limited, a Global distribution company in FMCG, is seeking a highly motivated Key Account Manager to join our dynamic team. As a Key Account Manager, you will be responsible for managing and growing key client relationships, ensuring exceptional customer service, and driving strategic business initiatives to support the company's overall objectives. This full-time role is based in Takapuna, Auckland.

What you'll be doing

• Developing and maintaining strong, long-lasting relationships with key clients

• Accurately forecasting and managing client accounts, setting and achieving sales targets

• Identifying new business opportunities and proactively presenting solutions to clients

• Collaborating with cross-functional teams to deliver exceptional customer experiences

• Providing regular updates and reporting on account performance and strategic initiatives

• Participating in the development and implementation of the company's sales and marketing strategies

What we're looking for

• Minimum 2 years' experience in an account management or key account management role, preferably within FMCG

• Proven track record of successfully managing and growing key client relationships

• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients

• Strong negotiation and problem-solving skills, with the ability to think strategically

• Proficient in using CRM systems and data analysis to drive decision-making

• Tertiary qualification in a relevant field, such as Business, Marketing, or Sales

What we offer

• Competitive salary and bonus structure

• Comprehensive training and development opportunities

• Flexible work arrangements and a supportive work-life balance

• Access to employee wellbeing initiatives

• Opportunity to work for a growing, innovative company with a strong market presence

About us

Diplomat New Zealand Limited is a leading provider of high-quality products and services to the New Zealand market. With a strong focus on customer satisfaction and a commitment to innovation, we are dedicated to delivering exceptional value to our clients. Our team of passionate and skilled professionals is the backbone of our success, and we are committed to fostering a collaborative and inclusive work environment.

If you are a driven and experienced Key Account Manager who is passionate about building lasting client relationships, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

About the Role: We are seeking a dedicated and detail-oriented Commercial Reporting & Analysis Specialist to join our dynamic team. This newly created role is crucial in ensuring the timely and accurate submission of reports, supporting operations with the analysis and reporting needed for various commercial initiatives.

Key Responsibilities:

• Ensure on-time and accurate submission of reports to internal customers.
• Support operations with analysis and reporting for various commercial initiatives.
• Optimize trade spend and improve gross profit (GP) results for the business.
• Act as a New Vendor/Brand commercial transition expert, collaborating with Business Development & Sales teams.
• Update Customer Promo Grids.
• Review and optimize RPS from a sales & P&L perspective, including scenario planning and price elasticity analysis.
• Review current customer commercial agreements (CPT) and provide key commercial insights and observations to the business.
• Support Key Account Managers (KAMs) with new customer commercials (CPT).
• Assist the Sales Team with the Sufficiency Process.
• Review and improve sales mix across all products and customers.
• Develop new and improve current sales reporting tools.

Qualifications:

• Proven experience in commercial reporting and analysis.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication and collaboration skills.
• Proficiency in relevant software and tools for reporting and analysis.
• Ability to work effectively in a fast-paced environment.

Why Join Us?

• Be part of a forward-thinking company that values innovation and continuous improvement.
• Collaborate with a talented and supportive team.
• Opportunities for professional growth and development.

How to Apply: If you are passionate about commercial reporting and analysis and meet the qualifications listed above and want a career at Diplomat please APPLY NOW!

Ready to Shape the Future of Demand Planning?
Join Diplomat New Zealand as our next Senior Demand Planner
Takapuna, Auckland | Full-time

Are you a data-driven thinker with a passion for forecasting and strategy? Do you thrive on turning insights into action and want to make a real impact in a fast-moving business? At Diplomat New Zealand Limited, we're on the lookout for a highly motivated and experienced Demand Planner to help drive smarter decisions and fuel our next phase of growth.

Why this role matters

As our new Demand Planner, you'll be at the heart of our operations - forecasting product demand, shaping supply chain strategies, and helping to ensure the right products are in the right place at the right time. Your insights won't just influence our numbers - they'll shape how we grow.

What you'll be doing

• Analysing historical sales data and market trends to build accurate short-term and long-term demand forecasts

• Collaborating with sales, marketing, and supply chain teams to align plans and ensure seamless product availability

• Identifying opportunities to boost forecast accuracy and drive supply chain efficiency

• Using advanced analytics and forecasting models to optimise inventory levels and minimise waste

• Preparing regular reports and presenting strategic insights to senior leadership

• Mentoring junior planners and contributing to continuous team development

What you'll bring

• At least 4 years' experience in demand planning or forecasting (ideally in FMCG or retail)

• Strong analytical skills and a sharp eye for trends in data

• Proficiency in demand planning tools and advanced Excel modelling

• A confident communicator with the ability to influence stakeholders and bring clarity to complex data

• A history of delivering successful planning initiatives that drive business outcomes

• A tertiary qualification in Supply Chain Management, Business Analytics, or a related field

What we offer

At Diplomat New Zealand, we don't just offer jobs - we offer careers. You'll be part of a supportive, collaborative team that values your expertise and celebrates your achievements. Here's what you can expect:

• A competitive salary and great employee benefits

• A modern, vibrant office in Takapuna, just minutes from the beach

• A people-first culture where your ideas and contributions matter

• Ongoing opportunities for professional growth and career progression

Who we are

Diplomat New Zealand Limited is a leading provider of innovative consumer products in the retail and FMCG sectors. We pride ourselves on delivering quality, sustainability, and customer satisfaction, backed by a culture of integrity, innovation, and teamwork.

We're growing - and fast. Join us on our journey to deliver smarter, more sustainable solutions to Kiwi consumers across the country.