Customer Service & Administration Coordinator

Supply Chain | FMCG
Location: North Shore, Auckland

About the Role

We’re looking for a motivated and detail-focused Customer Service & Administration Coordinator to join our Supply Chain team.

This is a varied role combining order management, customer service, and office administration. You’ll play a key role in ensuring customer orders are processed accurately, queries are resolved efficiently, and day-to-day operations run smoothly.

Key Responsibilities

Order Management & Customer Service

• Process and validate customer orders in SAP accurately and on time
• Manage customer queries including pricing, stock, delivery issues, and short supply
• Ensure timely and professional communication with customers and internal teams
• Process credits and returns, maintaining accurate claim records

Supply Chain Coordination

• Work closely with the Senior CSA, Supply Team, and Key Account Managers
• Liaise with 3PL warehousing and transport partners to support order fulfilment

Administration & Office Support

• Provide general administrative support to the wider team
• Manage office supplies, stationery, and facilities coordination
• Oversee staff shop operations (stock, replenishment, reporting)
• Coordinate travel bookings (flights and accommodation)

Skills & Experience

To be successful, you will have:

• Experience in customer service, administration, or order processing
• Strong systems skills (SAP experience preferred but not essential)
• Intermediate Excel skills (e.g. look-ups, filters, pivots)
• Excellent communication and relationship-building skills
• High attention to detail and accuracy
• A positive, team-oriented attitude

Ideally, you’ll also bring:

• Experience working with 3PL providers or logistics partners
• FMCG or supply chain experience
• Office or facilities administration experience

What’s in it for You?

• Join a supportive and collaborative team
• Varied, hands-on role with real impact
• Opportunity to grow your career in Supply Chain/FMCG
• Exposure to end-to-end operations

About the role

As a Key Account Manager at Diplomat New Zealand Limited, you will be responsible for managing and growing key customer accounts, ensuring exceptional service and cultivating long-term, strategic partnerships. This full-time position is based in Takapuna, Auckland.

What you'll be doing

• Develop and execute account plans to meet and exceed sales targets for key accounts

• Manage and strengthen relationships with key decision-makers and stakeholders within your accounts

• Identify new opportunities to expand business and drive revenue growth

• Provide expert product and industry knowledge to support customer needs

• Collaborate cross-functionally with other departments to deliver exceptional customer experiences

• Monitor and report on account performance, identifying areas for improvement

• Represent the company at industry events and customer meetings

What we're looking for

• Proven track record of success in account management or relationship-focused sales roles

• Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers

• Strong negotiation and problem-solving abilities to navigate complex situations

• Proficient in using CRM systems to manage customer data and pipeline

• Thorough understanding of the sales process and customer lifecycle

• Familiarity with the account and relationship management industry

What we offer

At Diplomat New Zealand Limited, we are committed to providing a supportive and collaborative work environment that fosters professional development and personal growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Your wellbeing is our priority, and we encourage a healthy work-life balance.

About us

Diplomat New Zealand Limited is a leading provider of innovative business solutions, serving customers across a range of industries. With a focus on exceptional customer service and a dedication to innovation, we are committed to helping our clients achieve their strategic goals. Join our team and be a part of our continued success.

Apply now to become our next Key Account Manager!

About the role

This is a full-time Contract role based in Auckland. As the Field Compliance Manager at Diplomat New Zealand Limited, you will play a crucial role in ensuring the company's operations adhere to all relevant guidelines.

What you'll be doing

1. Develop and implement comprehensive quality assurance and compliance programmes to maintain high standards across the company's field operations

2. Conduct regular audits, inspections and assessments to identify and address any non-compliance issues

3. Collaborate with cross-functional teams to design and deliver training programmes that promote a culture of quality and safety

4. Liaise with regulatory bodies and industry associations to keep up-to-date with the latest standards and best practices

5. Prepare detailed reports and recommendations to senior management on compliance matters

6. Provide expert guidance and support to field personnel to ensure smooth and compliant operations

What we're looking for

1. Thorough understanding of relevant quality, safety and regulatory standards applicable to the industry

2. Excellent analytical and problem-solving skills to identify and resolve compliance issues

3. Strong communication and interpersonal skills to effectively collaborate with teams at all levels

4. Proven track record of developing and implementing successful quality assurance and compliance programmes

5. Ability to work independently and lead cross-functional initiatives

What we offer

At Diplomat New Zealand Limited, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

1. Opportunities for professional development and career advancement

2. Flexible work arrangements and a healthy work-life balance

3. Discounts on company products and services

About us

Diplomat New Zealand Limited is a leading provider of high-quality products and services. With a strong focus on innovation and sustainability, we are committed to delivering exceptional value to our customers and making a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of our dynamic team!

Role purpose

To implement the sales strategy in the allocated area for all the customers in that area. The main purpose is to achieve sales targets and revenue margins by ensuring that the right products are in the right place at the right time.

The execution of the sales plans for allocated customers shall be in compliance with Diplomat policies, practices and procedures.

Role Scope

Main Challenges

Through a 100% coverage of calls, superior product and industry knowledge, ensure stores are compliant with the Main Stock List (MSL) in line with targeted projections. Achieve a positive return on investment (ROI) on all activations and promotions, including reporting 100% accurately. Engage the customer to meet GIV and CFR targets - on all brand and category initiatives. Maximize merchandising resource to achieve zero out of stocks (OOS) on shelf.

Financial

• Execute the sales plan for allocated customers

• Ensure achievement of monthly targets, objectives and display targets

• Conduct analysis of customer and sales metrics, costs and categories to inform business decisions

• Conduct negotiations with the customers for display and shelf space

• Participate in weekly and monthly meetings with the team to keep track of progress on allocated targets

  Customer perspective

• Develop and demonstrate knowledge of products

• Build and maintain relationships with Customers

• Develop and demonstrate a thorough understanding of the customers' business

• Address and resolve sales related customer complaints as well as issues escalated by merchandisers to ensure customer satisfaction

• Support and guide the merchandisers in customer relationship management

  Internal processes

• Ensure sales metrics are captured and tracked

• Validate customer stores on a regular basis to ensure compliance with the criteria listed on the Perfect Store scoreboard

  Learning and Development

• Take responsibility for self-development through self-study, identification of learning opportunities

About the role

This is an exciting opportunity for an experienced Senior Key Account Manager to join Diplomat New Zealand Limited' in our Takapuna, Auckland office. In this full-time role, you will be responsible for managing and growing our strategic partnership with one of our key customers, Woolworths.

What you'll be doing

1. Develop and execute a tailored account strategy to drive growth and deepen our partnership with Woolworths

2. Serve as the main point of contact for Woolworths, working closely with their procurement and operations teams to understand their needs and deliver exceptional service

3. Identify new business opportunities within Woolworths and collaborate with internal teams to put together winning proposals

4. Manage and grow our existing portfolio of Woolworths business, ensuring we meet or exceed agreed key performance indicators

5. Provide regular updates and insights to senior leadership on the Woolworths account

6. Support the development and implementation of category management plans for Woolworths

7. Foster strong relationships across the Woolworths business to position Diplomat as a trusted and strategic partner

What we're looking for

1. 8+ years of experience in a senior account management or key account management role, preferably in the FMCG or retail industry

2. Proven track record of driving revenue growth and managing large, strategic customer accounts

3. Excellent stakeholder management and negotiation skills, with the ability to influence at all levels of an organisation

4. Strong commercial acumen and data-driven decision making capabilities

5. Exceptional communication and presentation skills, both written and verbal

6. Collaborative team player with a solutions-oriented mindset

7. Tertiary degree in a relevant discipline (e.g. business, marketing, commerce)

What we offer

At Diplomat New Zealand Limited', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits of working with us include:

1. Competitive remuneration and bonus structure

2. Ongoing training and development opportunities

3. Flexible work arrangements and a focus on work-life balance

4. Access to our comprehensive employee wellness program

5. Opportunities for career progression within a growing, dynamic organisation

About us

Diplomat New Zealand Limited' is a leading distributor of consumer goods in the New Zealand market. With a proud history spanning over 50 years, we are known for our exceptional customer service, innovative solutions, and strong partnerships with some of the world's most trusted brands. Join us as we continue to drive growth and make a positive impact in the communities we serve.

If this role sounds like the perfect next step in your career, we encourage you to apply now.

About the role
We are seeking an experienced Accounts Payable professional to join our team at Diplomat New Zealand Limited' in our Takapuna, Auckland office. In this full-time role, you will be responsible for ensuring the efficient and accurate processing of supplier invoices and payments, contributing to the overall financial management and success of the company.

What you'll be doing

• Processing supplier invoices and payments in a timely and accurate manner

• Maintaining accurate and up-to-date accounts payable records and documentation

• Resolving any discrepancies or issues related to supplier invoices and payments

• Preparing and submitting periodic reports on accounts payable activities

• Providing support to the finance team as needed

• Ensuring compliance with company policies and procedures

What we're looking for

• Minimum of 2 years' experience in an accounts payable role, preferably within a similar industry

• Strong attention to detail and accuracy

• Excellent organisational and time management skills

• Proficient in using accounting software and Microsoft Office applications

• Ability to work well in a team and communicate effectively with colleagues and suppliers

• Sound understanding of accounts payable processes and best practices

What we offer

At Diplomat New Zealand Limited', we are committed to providing a supportive and engaging work environment for our employees. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits that support work-life balance, including flexible working arrangements and wellness initiatives.

About us

Diplomat New Zealand Limited' is a leading provider of accounting and financial services, serving clients across a range of industries. With a strong focus on innovation and client satisfaction, we are dedicated to delivering exceptional service and helping our clients achieve their financial goals.

Apply now for this exciting opportunity to join our dynamic team!

If you are wanting a career at Diplomat have proven experience, self-motivation, a positive attitude along with all of the above, please select the APPLY NOW button