Ready to Shape the Future of Demand Planning?
Join Diplomat New Zealand as our next Demand Planner
Takapuna, Auckland | Full-time

Are you a data-driven thinker with a passion for forecasting and strategy? Do you thrive on turning insights into action and want to make a real impact in a fast-moving business? At Diplomat New Zealand Limited, we're on the lookout for a highly motivated and experienced Demand Planner to help drive smarter decisions and fuel our next phase of growth.

Why this role matters

As our new Demand Planner, you'll be at the heart of our operations - forecasting product demand, shaping supply chain strategies, and helping to ensure the right products are in the right place at the right time. Your insights won't just influence our numbers - they'll shape how we grow.

What you'll be doing

• Analysing historical sales data and market trends to build accurate short-term and long-term demand forecasts

• Collaborating with sales, marketing, and supply chain teams to align plans and ensure seamless product availability

• Identifying opportunities to boost forecast accuracy and drive supply chain efficiency

• Using advanced analytics and forecasting models to optimise inventory levels and minimise waste

• Preparing regular reports and presenting strategic insights to senior leadership

• Mentoring junior planners and contributing to continuous team development

What you'll bring

• At least 4 years' experience in demand planning or forecasting (ideally in FMCG or retail)

• Strong analytical skills and a sharp eye for trends in data

• Proficiency in demand planning tools and advanced Excel modelling

• A confident communicator with the ability to influence stakeholders and bring clarity to complex data

• A history of delivering successful planning initiatives that drive business outcomes

• A tertiary qualification in Supply Chain Management, Business Analytics, or a related field

What we offer

At Diplomat New Zealand, we don't just offer jobs - we offer careers. You'll be part of a supportive, collaborative team that values your expertise and celebrates your achievements. Here's what you can expect:

• A competitive salary and great employee benefits

• A modern, vibrant office in Takapuna, just minutes from the beach

• A people-first culture where your ideas and contributions matter

• Ongoing opportunities for professional growth and career progression

Who we are

Diplomat New Zealand Limited is a leading provider of innovative consumer products in the retail and FMCG sectors. We pride ourselves on delivering quality, sustainability, and customer satisfaction, backed by a culture of integrity, innovation, and teamwork.

We're growing - and fast. Join us on our journey to deliver smarter, more sustainable solutions to Kiwi consumers across the country.

Role purpose

To implement the sales strategy in the allocated area for all the customers in that area. The main purpose is to achieve sales targets and revenue margins by ensuring that the right products are in the right place at the right time.

The execution of the sales plans for allocated customers shall be in compliance with Diplomat policies, practices and procedures.

Role Scope

Main Challenges

Through a 100% coverage of calls, superior product and industry knowledge, ensure stores are compliant with the Main Stock List (MSL) in line with targeted projections. Achieve a positive return on investment (ROI) on all activations and promotions, including reporting 100% accurately. Engage the customer to meet GIV and CFR targets - on all brand and category initiatives. Maximize merchandising resource to achieve zero out of stocks (OOS) on shelf.

Financial

• Execute the sales plan for allocated customers

• Ensure achievement of monthly targets, objectives and display targets

• Conduct analysis of customer and sales metrics, costs and categories to inform business decisions

• Conduct negotiations with the customers for display and shelf space

• Participate in weekly and monthly meetings with the team to keep track of progress on allocated targets

  Customer perspective

• Develop and demonstrate knowledge of products

• Build and maintain relationships with Customers

• Develop and demonstrate a thorough understanding of the customers' business

• Address and resolve sales related customer complaints as well as issues escalated by merchandisers to ensure customer satisfaction

• Support and guide the merchandisers in customer relationship management

  Internal processes

• Ensure sales metrics are captured and tracked

• Validate customer stores on a regular basis to ensure compliance with the criteria listed on the Perfect Store scoreboard

  Learning and Development

• Take responsibility for self-development through self-study, identification of learning opportunities

Have you always wanted to work for a FMCG company that really embraces the fast in FMCG? Do you want to be part of a high performing Supply and Demand team?

You will

• Enable the sales teams by providing a timeous, accurate and opitmal sales forecast.
• Ensure forecasting and planning is done cost effectively.
• Contribute to the cost saving targets of the company.
• Conduct planning to ensure alignment with the forecasting by the vendors.
• Adjust forecast based on buy in by the supply chain coordination team and activate requirements accordingly
• Engage with vendors to manage short fall in certain categories/SKU's to ensure speedy recovery from short falls
• Conduct monthly meetings with KAM's to validate category as well as SKU forecast
• Fix and eliminate errors in forecast in conjunction with KAM's based on top line assumptions, building blocks, risks and opportunities
• Analyse SAP data to identify risks and opportunities in sales, and where possible to recover lost sales
• Compare relevant data
• Present historical vs acutal analysis in line with annual budget as well as promotional plan
• Highly collaborative nature

You will be based in Takapuna with Takapuna beach on your doorstep. You will enjoy being part of a high performing team. You will bring your professionalism, service orientation and team spirit to this role.

If you are wanting a career at Diplomat are self-motivated, positive and have the skills to succeed in this role, please APPLY NOW!