We are looking for an enthusiastic Key Account Executive, who is motivated, enjoys developing and improving processes and is driven to exceed customer expectations. This is a small team, so this provides the opportunity to learn from each other and to have a flexible varied role.

You will focus on supporting the Pharmacy key account team across all Pharmacy customers. You will coordinate between the wholesalers, logistics team and lead the administration from the field team. There will be time spent out in the filed

Experience required:

• Previous FMCG sales experience or exposure would be an advantage
• Proven Customer Service experience
• In field experience
• Planning and organizational skills for sales reporting
• Problem solving with the ability to take the initiative
• General administration support for the Key Account Managers
• Confident computer user with advanced Excel
• You will be a project manager star.

If you are wanting a career at Diplomat are self-motivated, positive and have the skills to succeed in this role, please APPLY NOW!

Role purpose

To implement the sales strategy in the allocated area for all the customers in that area. The main purpose is to achieve sales targets and revenue margins by ensuring that the right products are in the right place at the right time.

The execution of the sales plans for allocated customers shall be in compliance with Diplomat policies, practices and procedures.

Role Scope

Main Challenges

Through a 100% coverage of calls, superior product and industry knowledge, ensure stores are compliant with the Main Stock List (MSL) in line with targeted projections. Achieve a positive return on investment (ROI) on all activations and promotions, including reporting 100% accurately. Engage the customer to meet GIV and CFR targets - on all brand and category initiatives. Maximize merchandising resource to achieve zero out of stocks (OOS) on shelf.

Financial

• Execute the sales plan for allocated customers

• Ensure achievement of monthly targets, objectives and display targets

• Conduct analysis of customer and sales metrics, costs and categories to inform business decisions

• Conduct negotiations with the customers for display and shelf space

• Participate in weekly and monthly meetings with the team to keep track of progress on allocated targets

  Customer perspective

• Develop and demonstrate knowledge of products

• Build and maintain relationships with Customers

• Develop and demonstrate a thorough understanding of the customers' business

• Address and resolve sales related customer complaints as well as issues escalated by merchandisers to ensure customer satisfaction

• Support and guide the merchandisers in customer relationship management

  Internal processes

• Ensure sales metrics are captured and tracked

• Validate customer stores on a regular basis to ensure compliance with the criteria listed on the Perfect Store scoreboard

  Learning and Development

• Take responsibility for self-development through self-study, identification of learning opportunities

We are looking for an enthusiastic Key Account Executive, who is motivated, enjoys developing and improving processes and is driven to exceed customer expectations. This is a small team, so this provides the opportunity to learn from each other and to have a flexible varied role.

You will focus on managing the point of sale merchandise budget and point of sale merchandise for the entire business. You will coordinate the briefs with the external agencies including the production companies. Coordinate reports on new and existing products and maintain monthly reports. You will be the administration support for the sales conferences, innovation days and trade shows.

Experience required:

• Previous FMCG sales experience or exposure would be an advantage
• Proven Customer Service experience
• Planning and organizational skills for sales reporting
• Problem solving with the ability to take the initiative
• General administration support for the Category Managers
• Confident computer user with advanced Excel, training will be provided in Dunnhumby, Quatium and IQVIA
• You will be a project manager star.

If you are wanting a career at Diplomat are self-motivated, positive and have the skills to succeed in this role, please APPLY NOW!