Role purpose

To implement the sales strategy in the allocated area for all the customers in that area. The main purpose is to achieve sales targets and revenue margins by ensuring that the right products are in the right place at the right time.

The execution of the sales plans for allocated customers shall be in compliance with Diplomat policies, practices and procedures.

Role Scope

Main Challenges

Through a 100% coverage of calls, superior product and industry knowledge, ensure stores are compliant with the Main Stock List (MSL) in line with targeted projections. Achieve a positive return on investment (ROI) on all activations and promotions, including reporting 100% accurately. Engage the customer to meet GIV and CFR targets - on all brand and category initiatives. Maximize merchandising resource to achieve zero out of stocks (OOS) on shelf.

Financial

• Execute the sales plan for allocated customers

• Ensure achievement of monthly targets, objectives and display targets

• Conduct analysis of customer and sales metrics, costs and categories to inform business decisions

• Conduct negotiations with the customers for display and shelf space

• Participate in weekly and monthly meetings with the team to keep track of progress on allocated targets

  Customer perspective

• Develop and demonstrate knowledge of products

• Build and maintain relationships with Customers

• Develop and demonstrate a thorough understanding of the customers' business

• Address and resolve sales related customer complaints as well as issues escalated by merchandisers to ensure customer satisfaction

• Support and guide the merchandisers in customer relationship management

  Internal processes

• Ensure sales metrics are captured and tracked

• Validate customer stores on a regular basis to ensure compliance with the criteria listed on the Perfect Store scoreboard

  Learning and Development

• Take responsibility for self-development through self-study, identification of learning opportunities

Diplomat New Zealand is part of the major global organization Diplomat Group operating in five business units, we're passionate about our people and looking to recruit our next Foodstuffs VMI & Sales Support.

You'll play a critical role in the business, both internally and with the customer. You'll be responsible for the Foodstuffs replenishment tasks, working closely with the replenishment team at Foodstuffs New Zealand and within the Logistics team at Diplomat New Zealand by reviewing plans making recommendations to achieve client directed inventory levels.

This role is key within the Logisitcs team ensuring customer centricity in all decision making.

You will

• Be part of a dynamic, collaborative and fun team.
• Have the ability to effectively communicate accurately and within a timely manner.
• Experience in a customer service or sales environment
• Advanced communication skills both written and verbal to collaborate with relevant internal stakeholders & customers at all levels
• Problem solve
• Have FMCG experience (preferable but not essential)
• Manage the VMI process for Diplomat NZ with Foodstuffs NZ
• Untilise various systems and programs

f you are wanting a career at Diplomat have proven experience, self-motivation, a positive attitude along with all of the above, please apply TODAY

We are looking for an energetic National Field Sales Manager, who is motivated, enjoys driving sales, delivering excellent results and managing a team of a Regional Field Sales Manager, Area Sales Managers and one Customer and Sales Support team member.

You will have

• Overall responsibility for the merchandizing budgets
• The relationship of the management of the third-party provider
• Have the ability to drive your teams capaility and sustainability
• The responsibility of ensuring perfect execution in store
• The skill to improve our service level using data to drive the basis for your decision making

Experience in FMCG within sales, key accounts, merchandizing is desirable along with exceptional communication and customer service skills. You will have the ability to build strong relationships with the key decision makers and are able to leverage commercial relationships to achieve your KPI's.

If you are wanting a career at Diplomat have proven leadership experience, self-motivation, a positive attitude along with all of the above, please APPLY NOW.

We are looking for an enthusiastic Key Account Executive, who is motivated, enjoys developing and improving processes and is driven to exceed customer expectations. This is a small team, so this provides the opportunity to learn from each other and to have a flexible varied role.

You will focus on our strategic business planning with our Senior Key Account Manager for promotions and maintenance of our Compliance Account. You will be building customer relationships. Work closely with a number of our internal and external partners to provide account related reports and analysis, keeping our sales team up to date with their Key Account requirements.

Experience required:

Previous FMCG sales experience or exposure would be an advantage
Proven Customer Service experience
Planning and organisational skills for sales reporting and promotional planning
High level of attention to detail
Computer literacy for vendor managed inventory on day to day orders
Problem solving for customer invoices and investigating customer credits
Supply chain trouble shooting with our operations team
Understanding of branding and target marketing for new product development
General administration support for the Key Account Managers
Back up VMI for Woolworths Nz
Confident computer user with advanced Excel, training will be provided in SAP, Qlik and Aztec
If you are wanting a career at Diplomat are self-motivated, positive and have the skills to succeed in this role, please APPLY NOW!